Legislative Services Office

Information Technology – Help Desk

Help Desk 208-334-4747 

The Legislative Services Helpdesk’s mission and responsibility is to provide assistance and support for all legislators, committee secretaries, and Legislative Services Office employees. We provide a centralized helpdesk phone number as well as a web based support request application. The Helpdesk is staffed by trained analysts who provide application support for services such as word processing, legislation tracking, E-mail, LAN/WAN, servers (Windows, Linux and related applications), and Internet issues.

All analysts provide quality service within a timely manner by entering all reported problems and requests into our helpdesk tracking software. This software doubles as a knowledge base reducing the time spent on similar support requests in the future.

Information Technology – Training

Norma Clark, Division Manager 208-334-4849 • NClark@lso.idaho.gov

The Information Technology staff has developed a training room, and a program which offers specialized instruction to legislators, committee secretaries and the staff of the Legislative Services Office to ensure that the computer facilities available are effectively utilized. Idaho legislators have access to personal computers and laptops to assist them in their daily business, and these systems are upgraded and maintained by Information Technology.

Information Technology – Application Development

Norma Clark, Division Manager 208-334-4849 • NClark@lso.idaho.gov

Application Development staff is responsible for providing and maintains custom computer application solutions, website development and maintenance for the Idaho Legislature which includes analyzing, designing, integrating systems, programming, training and implementation.

These seasoned professionals have specialized in various platforms, such as Linux and Windows and have created custom applications utilizing JAVA, XML, Visual Basic, C, C++, PHP, WordPress, and SQL programming languages which access databases, such as Oracle, MS Access, MySQL and Microsofte SQL, for the retrieval and storage of data.