Legislative Services Office

Information Technology – Help Desk

IT Help Desk 208-334-4747 • ITHelpDesk@lso.idaho.gov

The Legislative Services Helpdesk’s mission and responsibility is to provide assistance and support for all legislators, committee secretaries, and Legislative Services Office employees. We provide a centralized helpdesk phone number as well as a web based support request application. The Helpdesk is staffed by trained analysts who provide software support for services such as word processing, legislation tracking, E-mail, phones, LAN/WAN, servers (Windows, Linux and related technologies), and Internet issues.

All analysts provide quality service within a timely manner by entering all reported problems and requests into our helpdesk tracking software. This software doubles as a knowledge base reducing the time spent on similar support requests in the future.

Information Technology – Training

Norma Clark, Division Manager 208-334-4849 • NClark@lso.idaho.gov

The Information Technology staff provides specialized training for legislators, committee secretaries, and Legislative Services Office employees to ensure effective use of available computer resources. Legislators are equipped with personal computers and laptops for daily operations, all of which are maintained and regularly upgraded by Information Technology.

Information Technology – Software Development

Norma Clark, Division Manager 208-334-4849 • NClark@lso.idaho.gov

Software Development staff provides and maintains custom software solutions, as well as website development and maintenance for the Idaho Legislature. Their work includes system analysis, design, integration, programming, training, and implementation.

These experienced professionals specialize in multiple platforms, including Linux and Windows, and develop custom applications using JAVA, XML, Visual Basic, C, C++, PHP, SQL, and WordPress. Their applications access databases such as Oracle, MySQL, Microsoft SQL, and Microsoft Access to support secure and efficient data retrieval and storage.