Legislative Services Office

Information Technology

The Information Technology (IT) section is the primary technology support group for the Legislative Services Office and the Idaho Legislature. The services provided by the IT group include design, development, maintenance and support of custom legislative systems such as legislation drafting, bill status and chamber automation. IT supports over 300 personal computers in the Legislature and within the Legislative Services Office. We also operate a legislative data center including Microsoft and Linux servers, in addition to supporting other related facilities.

Information Technology also maintains the Legislature’s comprehensive computer network, which links all legislative and staff offices, and supports other legislative technology initiatives. The Information Technology staff has developed a training room, and a program which offers specialized instruction to legislators, committee secretaries and the staff of the Legislative Services Office to ensure that the computer facilities available are effectively utilized. Idaho legislators have laptops to assist them in their daily business, and these are upgraded and maintained by Information Technology.

Information Technology – Staff / Contact

Glenn Harris

Division Manager
208-334-4835gharris@lso.idaho.gov

 
   

Norma Clark

Deputy Division Manager
208-334-4849nclark@lso.idaho.gov

 
   

Soren Jacobsen

Senior IT Specialist
208-334-4848sjacobsen@lso.idaho.gov

 
   

Jeff McFarland

Senior Network Administrator
208-334-4870jmcfarland@lso.idaho.gov

 
   

Chad Sherfick

IT Systems Analyst
208-334-4877csherfick@lso.idaho.gov

 
   

Noreen Chen

Senior Systems Analyst/Database Administrator
208-334-4879nchen@lso.idaho.gov

 
   

Kelly Reister

Senior Programmer Analyst
208-334-4744kreister@lso.idaho.gov

 
   

Benjamin Cumber

Programmer Analyst I
208-334-4878bcumber@lso.idaho.gov

 

 

Information Technology – Help Desk

Glenn Harris Division Manager 208-334-4835gharris@lso.idaho.gov

The Legislative Services Helpdesk’s mission and responsibility is to provide assistance and support for all legislators, committee secretaries, and Legislative Services Office employees. We provide a centralized helpdesk phone number as well as a web based support request application. The Helpdesk is staffed by trained analysts who provide application support for services such as word processing, legislation tracking, E-mail, LAN/WAN, servers (Windows, Linux and related applications), and Internet issues.

All analysts provide quality service within a timely manner by entering all reported problems and requests into our helpdesk tracking software. This software doubles as a knowledge base reducing the time spent on similar support requests in the future.

Infromation Technology – Training

Glenn Harris Division Manager 208-334-4835gharris@lso.idaho.gov

The Information Technology staff has developed a training room, and a program which offers specialized instruction to legislators, committee secretaries and the staff of the Legislative Services Office to ensure that the computer facilities available are effectively utilized. Idaho legislators have access to personal computers and laptops to assist them in their daily business, and these systems are upgraded and maintained by Information Technology.

Information Technology – Application Development

Norma Clark Deputy Division Manager 208-334-4849nclark@lso.idaho.gov

Application Development staff is responsible for providing and maintains custom computer application solutions for the Legislature which includes analyzing, designing, integrating systems, programming, training and implementation.

These seasoned professionals have specialized in various platforms, such as Linux and Windows and have created custom applications utilizing JAVA, XML, Visual Basic, C, C++, PHP, and SQL programming languages which access databases, such as Oracle, MS Access, MySQL and Microsofte SQL, for the retrieval and storage of data.

Legislative Services Office Information Technology Division 700 W. Jefferson St. • P.O. Box 83720 Boise, ID 83720-0054 P: 208-334-2475 | F: 208-334-2125